Returns & refunds

Changed your mind

Our hats are standard designs from our range, so they are not personalised items. You have the legal right to cancel within 14 days of receiving your order, without giving a reason. Tell us by email within that period, then return the hat within 14 days of telling us. We'll refund you within 14 days of getting it back (or of proof of return).

Unless we agree otherwise, you pay for the return postage. Please return hats unworn. We may reduce a refund if a hat has been handled more than needed to inspect it.

Faulty or not as described

Your rights under the Consumer Rights Act 2015 are unaffected. If a hat is faulty, tell us and we'll repair it, replace it or refund you, as the law requires.

How Bitcoin refunds work

Bitcoin payments can't be reversed by a card company, so we send refunds ourselves. We'll ask you for a Bitcoin or Lightning address of your choice.

Refunds are worth what you paid, in pounds. We refund the pound value of your payment at the time you bought (shown on your order as "≈ £…"), converted to sats at the exchange rate on the day we send the refund. So if Bitcoin's price has risen since, you'll get fewer sats; if it has fallen, more. Either way you get back the value you paid. For a full return that includes the original delivery charge. We'll show you the sum before sending it.